Style services - T&Cs 
Making Appointments
Location of style services
Rescheduling appointments
Cancelling appointments
Client Profile Form
Pre-Appointment Preparation
Gift Certificates - T&Cs
Group Styling - T&Cs
Events and Workshops - T&Cs

My Style Companion Style Services: Terms & Conditions

Ordering

Purchasers must be over the age of 18. My Style Companion only provide wardrobe services for women. Personal shopping is available for both women and men.

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiry date). We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you so please ensure this is correct.

All personal services must be paid for in advance of the service in order to reserve and confirm your appointment. Your appointment will not not be confirmed until full payment has been made. Once your payment has been processed, My Style Companion will contact you via phone or email within 3 working days to arrange an appointment with you (does not apply to Gift Certificates). Please ensure you provide at least one method of contact and ensure your details are correct. Please allow a minimum of 2 weeks in advance to arrange an appointment with one of our stylists or shoppers as we can tend to get booked up during busy periods.

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Organising Your Appointment

Personal Shopping is only conducted between Mondays – Fridays, 9am – 5pm. We do not provide personal shopping appointments at the weekend, evenings or during other busy times such as Christmas or school holidays as we cannot provide the best service possible for our clients during these busy times. Special requests for weekend, bank holiday or evening appointments carry an additional charge of up to £50.

Wardrobe Services can be provided between Mondays – Fridays, between the hours of 9am – 7pm. Special requests for weekend, bank holiday or evening appointments may have an additional charge of up to £50.

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Geographical Location of Stylists

It is the purchaser’s responsibility to ensure that they are both in a geographic area serviced by My Style Companion and in a position to receive the services purchased. The purchaser must be in a position to receive the services purchased and expect to allow a Style Companion access to their wardrobes, clothing and accessories wherever they may be located in the home. If the purchaser is unable for any reason to allow their Style Companion access to their wardrobes, clothes or accessories it will deemed to be a cancellation, however My Style Companion may provide an exchange of services at their discretion.

Currently My Style Companion operate within the North West region of the UK, mainly Cheshire, Manchester, Liverpool, Wirral, North Wales, Chester, North Wales, Lancashire and Merseyside as well as some areas in Staffordshire and London. This list is intended as a guide only, so please contact us to check if we provide services in your area, as we recruit new stylists and personal shoppers regularly through our training programme.

My Style Companion cannot accept responsibility for those booking or purchasing services online without checking with My Style Companion if that area can be covered. It is the purchaser’s responsibility to make these checks before purchase. 

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Travel Expenses:

Travel expenses for our stylists may be extra if the client is based outside of areas covered by our stylists. These are charged at 40p per mile return journey. The agreed amount is to be paid to the stylist on the day. If you are buying any of our personal styling services as a Gift Voucher you can pay for the travel expenses yourself - please inform us if you wish to do so at the time of booking by emailing us or calling us. We will make every endeavour to match you with a stylist based close to you if possible to keep travel expenses to a minimum.

If My Style Companion is unable to fulfil an order due to geographic location, a refund will be offered subject to our cancellation terms. 

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Rescheduling Appointments

If for any reason you need to change the date of your appointment, My Style Companion are happy to reorganise appointments to suit you within 1 month of the original scheduled appointment, however this is subject to availability so there may be a wait involved. If you need to reschedule, there is no charge for up to 2 reschedules, however payment must have been provided in full to reschedule.

If you call to reschedule, it would be great if you could have your diary to hand to get another date booked in. If you reschedule your appointment more than twice, you will then be subject to a £25 rescheduling fee for every additional reschedule.

In the unlikely event that we should ever need to, My Style Companion reserve the right to reschedule appointments with clients. Should this unlikely event occur, My Style Companion will make every attempt to find another appointment that will suit the client equally as well.

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Cancellations

We will deem you to have made a cancellation if you fail to confirm your appointment by 5pm the night before your scheduled date and / or attend a pre-arranged appointment OR inform us you no longer wish to have an appointment with us anymore. If we have not managed to get a confirmation from you by 5pm the night before your appointment this will be deemed a cancellation.

Cancellations must be sent via email to info@mystylecompanion.com or in writing to:-My Style Companion 6 Heyden Close Macclesfield Cheshire SK10 3GJ

If you do have to cancel your appointment for any reason at all, please try to let us know as soon as possible as you may incur charges.

Cancellations of appointments, bookings or purchases are subject to a £10 administration fee from the time of purchase, up until 14 days before the date of appointment. 

14 days or less prior to the appointment date cancellation will incur a £50 charge.

Cancellations of appointments or bookings less than 7 days in advance are charged at 50% of the price of the service, plus any travel or accommodation expenses that have been incurred.

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Client Profile Form

For Style Consultations, Wardrobe Consultations, Personal Shopping services you may be asked to complete a client profile form to assist our stylists and ensure that on the day of your appointment, you get the most from the time with your personal stylist. Upon confirmation of your appointment, when payment has been made in full, you will receive instructions on how to complete your client form, which can be done via email or post or over the telephone.

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Pre-Appointment Preparation

There is no need to do any preparation before your appointment. Your Style Companion will do all the work! All that we ask is that you keep all of your clothes in the wardrobe as they are; but perhaps bring shoes and accessories in to the same room as your wardrobe, so that your style advisor can see everything you have to work with.

Some clients in the past have had a good clear out of their wardrobe before we arrive; and although this is absolutely fine, you may want your style advisor to check over everything before it heads to the charity shop, just to ensure you aren’t parting with something that could be revived!

If you have seen any particular outfits or pictures in magazines that you like, feel free to collect them in order to show to your stylist when she arrives. 

For personal shopping services, wear comfortable clothes that you can get in and out of easily; as you will be trying a lot of different outfits on! If you have had a wardrobe or style consultation beforehand, it is always worth asking your stylist if you should wear anything particular (as she will know the contents of your wardrobe).

Don’t forget to wear comfortable shoes either as you will be doing some walking. If you are looking to purchase something in particular on your shopping trip that you haven’t already discussed with your stylist, let her know in advance of your personal shop together.

Last but not least – bring an open mind and trust your Style Companion! They are there to work FOR you and WITH you and get you the results YOU want. Don’t be afraid to be honest and open about what you want to achieve and then trust their expertise – you won’t be disappointed. 

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Gift Certificates Policy

Gift certificates may not be exchanged for cash in either full or part and are only redeemable in the geographical areas outlined unless confirmed in writing by My Style Companion. Gift certificates represent a particular My Style Companion service only and are non-exchangeable and non-transferable. Gift certificates can not be replaced if lost or stolen.

If you purchase a personal styling gift voucher and find it to be unsuitable for the recipient, we will be happy to refund you up to 28 days from the date of purchase, minus a £50 administration fee.

The recipient of the gift certificate can call or email us to book their appointment with us any time between Monday – Friday between the hours of 9am – 5pm. We recommend they book their appointment at the very least 2 weeks in advance to ensure we can accommodate them.

Bookings must be made before the expiry date stated on the gift certificate, which is 6 months after the purchase date unless otherwise stated.Gift certificates are only valid once payment has been received in full by My Style Companion. 

It is the responsibility of the bearer of the gift certificate to make an appointment with My Style Companion and therefore My Style Companion cannot be responsible for expired gift certificates.

Travel expenses for our stylists may be extra if the client (recipient of the gift voucher) is based outside of areas covered by our stylists. These are charged at 40p per mile return journey. The agreed amount is to be paid to the stylist on the day.  You can pay for the travel expenses yourself as part of the gift voucher - please inform us if you wish to do so at the time of booking by emailing us or calling us. We will make every endeavour to match you with a stylist based close to you if possible to keep travel expenses to a minimum.

If My Style Companion is unable to fulfil an order due to geographic location, a refund will be offered subject to our cancellation terms. Please call or email us if you are unsure about geographical location of services provided.

When ordering a gift certificate, please allow adequate time for processing and delivery by 1st Class post. It is highly unlikely we can provide gift certificates in less than 48 hours so please call us on 01625 508 264 or email info@mystylecompanion.com if you are unsure about delivery, and we’ll see if we can find a solution to your challenge!

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My Style Companion Training, Workshops and Events

Should you need to cancel your place at a My Style Companion training course, event or workshop, you are entitled to a refund less a £25 admin fee up until 4 weeks in advance. Cancellation less than 2 weeks in advance incurs a £50 admin fee, unless you have paid a non-refundable deposit, which is often the case for our training courses. Should you cancel less than 48 hours before a workshop or event, you may incur charges of up to 50% of the ticket price. You may pass your place on to a friend or colleague and in this case, no cancellation charges will be made.

My Style Companion reserves the right to cancel workshops or events one week before if we don't have minimum numbers. If My Style Companion are rescheduling the event or workshop, your place will automatically be reserved at the new date and venue. Should you not be able to attend the new date and/or venue proposed, or should we cancel the event entirely, a full refund will be given or the amount can be transferred to another service with My Style Companion.

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Locations of Services

East Cheshire, Greater Manchester, Staffordshire, Wirral are all covered by My Style Companion however we can offer appointments in Liverpool, Chester, North Wales, Lancashire, Derbyshire and areas in the South around London may be available. Other areas within the UK on request, sometimes at an additional cost for travel expenses.

Exchanges

Exchanges on any products or services are at My Style Companion’s discretion.

Refund Policy

Refunds will be given if a particular service cannot be carried out by My Style Companion due to the location of the client, however an administration of £10 may apply, therefore please check we can conduct services in your area before making any purchases. 
Refunds cannot be made once the service has commenced or has been completed. Refunds are also NOT AVAILABLE on any eProducts available to buy through our online shop such as eBooks or course materials.

Cancellations of any appointments, bookings or purchases are entitled to a refund; however please see information on Cancellation Charges as these may apply.
We reserve the right to change the Terms and Conditions at any time.

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Communications from the Site

Special Offers and Updates: We may occasionally send you information on products, services, special deals, promotions. Out of respect for your privacy, we present the option not to receive these types of communications on each e-mail. 
Newsletters: Out of respect for your privacy, we provide you a way to unsubscribe. Alternatively, send us an 'opt-out' e-mail”

Uses of Information: The information we collect is used for billing/shipping of the goods or services ordered.

Customer Service: Based upon the personally identifiable information you provide us, we will send you a confirmation email. We will also communicate with you in response to your enquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. If you need to contact us, please refer to our contact page.

Copyright, Trademarks and Intellectual Property

All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on www.mystylecompanion.com and all content (including all applications) located on the site shall remain vested in My Style Companion. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use our content in any way except for your own personal, non-commercial use without our written permission.

The names, images and logos identifying My Style Companion and /or third parties and their products and services are subject to copyright, design rights and trademarks of My Style Companion and /or third parties. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the My Style Companion or any other third party.

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Privacy Policy & Disclaimer 

Site Images

Disclaimer: My Style Companion reserves the right to delete or amend any image or entry that contravenes any third party’s copyright or other intellectual property with or without permission. In addition, no refunds will be given and if any action is taken by the said third party; this will be passed on to the offending advertiser. My Style Companion takes no responsibility for incorrect or illegal content supplied to it. 

Advertising

If you make an enquiry about any of our advertisers or promotional offers, your details may be passed to the final provider of the service you order for them to contact you to arrange fulfillment of your enquiry. My Style Companion is an advertising provider and does not endorse any of the 3rd party products, services, brands or companies featured on www.mystylecompanion.com . We recommend that you carry out your own due diligence before doing business with any of the organisations listed.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

When adverts are due to expire, advertisers will be contacted with the option to renew. If you do not renew within 10 working days, your advert will be removed from our site.

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Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by My Style Companion. Please be aware that we, My Style Companion, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

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