Purchasers must be over the age of 18.
My Style Companion only provide services for women.
It is the purchaser’s responsibility to ensure that they are both in a geographic area serviced by My Style Companion and in a position to receive the services purchased.
If My Style Companion is unable to fulfil an order due to geographic location, a refund will be offered subject to our cancellation terms.
The purchaser must be in a position to receive the services purchased and expect to allow a Style Companion access to their wardrobes, clothing and accessories wherever they may be located in the home. If the purchaser is unable for any reason to allow their Style Companion access to their wardrobes, clothes or accessories it will deemed to be a cancellation, however My Style Companion may provide an exchange of services at their discretion.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiry date). We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.
All services must be paid for in advance of the service. Once your payment has been processed, My Style Companion will contact you via phone or email within 3 working days to arrange an appointment with you (does not apply to Gift Certificates). Please ensure you provide at least one method of contact and ensure your details are correct.
Some services or products such as gift certificates or events and e-products are non-refundable. This will be indicated in the description.
Back to the top
Gift certificates are non-refundable and may not be exchanged for cash in either full or part. Gift certificates represent a particular My Style Companion service only and cannot be exchanged.
The recipient of the gift certificate can call or email us to book their appointment with us any time between Monday – Saturday between the hours of 9am – 7pm.
Bookings must be made before the expiry date stated on the gift certificate.
Gift certificates are only valid once payment has been received by My Style Companion.
It is the responsibility of the bearer of the gift certificate to make an appointment with My Style Companion and therefore My Style Companion cannot be responsible for expired gift certificates.
When ordering a gift certificate, please allow adequate time for processing and delivery by 1st Class post. It is highly unlikely we can provide gift certificates in less than 48 hours so please call us on 01625 508 264 or email info@mystylecompanion.com if you are unsure at all.
Back to the top
Personal Shopping is only conducted between Mondays – Fridays. We do not provide personal shopping appointments at the weekend or during other busy times such as Christmas holidays as we cannot provide the best service possible for our clients during these busy times.
Wardrobe Services can be provided between Mondays – Saturdays, between the hours of 9am – 7pm however Saturday appointments are limited.
Back to the top
Currently My Style Companion only operate within the North West region of the UK, mainly Cheshire, Manchester, Liverpool, Wirral, North Wales, Lancashire and Merseyside. This list is intended as a guide only, so please contact us to check if we provide services in your area even if they fall under the regions above.
My Style Companion cannot accept responsibility for those booking or purchasing services online without checking with My Style Companion if that area can be covered. It is the purchaser’s responsibility to make these checks before purchase.
Back to the top
If for some reason you need to change the date of your appointment, My Style Companion are happy to reorganise appointments to suit you, however this is subject to availability so there may be a wait involved. If you need to reschedule, there is no charge, however payment must have been provided in order to reschedule. If you call to reschedule, it would be great if you could have your diary to hand to get another date booked in.
In the unlikely event that we should ever need to, My Style Companion reserve the right to reschedule appointments with clients. Should this unlikely event occur, My Style Companion will do our best to ensure that we find another appointment that will suit the client equally as well.
Back to the top
We will deem you to have made a cancellation if you fail to attend a pre-arranged appointment OR
inform us you no longer wish to have an appointment with us anymore. Cancellations must be sent via email to info@mystylecompanion.com or in writing to:-
My Style Companion
6 Heyden Close
Macclesfield
Cheshire
SK10 3GJ
If you do have to cancel your appointment for any reason at all, please try to let us know as soon as possible.
Cancellations of appointments, bookings or purchases are subject to a £5 administration fee from the time of purchase, up until 14 days before the date of appointment. 14 days or less prior to the appointment date the charge then goes up to £25.
Cancellations of appointments or bookings less than 7 days in advance are charged at £50.
Back to the top
Exchanges on any products or services are at My Style Companion’s discretion.
Refunds will be given if a particular service cannot be carried out by My Style Companion due to the location of the client, however an administration of £5 may apply, therefore please check we can conduct services in your area before making any purchases.
Refunds cannot be made once the service has commenced or has been completed.
Cancellations of any appointments, bookings or purchases are entitled to a refund; however please see information on Cancellation Charges as these may apply.
Back to the top
Special Offers and Updates:
We may occasionally send you information on products, services, special deals, promotions. Out of respect for your privacy, we present the option not to receive these types of communications on each e-mail.
Newsletters:
Out of respect for your privacy, we provide you a way to unsubscribe. Alternatively, send us an 'opt-out' e-mail”
Uses of Information:
The information we collect is used for billing/shipping of the goods or services ordered.
Customer Service:
Based upon the personally identifiable information you provide us, we will send you a confirmation email. We will also communicate with you in response to your enquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. If you need to contact us, please refer to our contact page.
Back to the top
All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on www.mystylecompanion.com and all content (including all applications) located on the site shall remain vested in My Style Companion. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use our content in any way except for your own personal, non-commercial use without our written permission.
The names, images and logos identifying My Style Companion and /or third parties and their products and services are subject to copyright, design rights and trademarks of My Style Companion and /or third parties. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the My Style Companion or any other third party.
Back to the top
Disclaimer: My Style Companion reserves the right to delete or amend any image or entry that contravenes any third party’s copyright or other intellectual property with or without permission. In addition, no refunds will be given and if any action is taken by the said third party; this will be passed on to the offending advertiser. My Style Companion takes no responsibility for incorrect or illegal content supplied to it.
If you make an enquiry about any of our advertisers or promotional offers, your details may be passed to the final provider of the service you order for them to contact you to arrange fulfillment of your enquiry. My Style Companion is an advertising provider and does not endorse any of the 3rd party products, services, brands or companies featured on www.mystylecompanion.com . We recommend that you carry out your own due diligence before doing business with any of the organisations listed.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
When adverts are due to expire, advertisers will be contacted with the option to renew. If you do not renew within 10 working days, your advert will be removed from our site.
Back to the top
This Web site contains links to other sites that are not owned or controlled by My Style Companion. Please be aware that we, My Style Companion, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site. |
